Scout stands behind everything we make, which is why we offer a 2-year warranty on all products and have a 30-day returns policy for orders made on scout.store
2-Year Warranty
All Scout products have a 2-year warranty from date of purchase. We will cover defective hardware, software faults & factory defects. We won't cover ordinary wear and tear or damage caused by improper use or accidents.
If you believe you have received a faulty item, please complete this Warranty Form. If we can't resolve the issue, we will arrange for a replacement product to be sent to you. Do not go through the returns process (below).
Returns Policy
If you're not satisfied with your Scout purchase, you can return it for a refund within 30 days of purchase.
Some conditions apply:
- Refund must be requested within 30 days of purchase (order receipt required)
- Item(s) are undamaged and in re-sellable condition
- Item(s) are in their original packaging (even if that's opened).
- We reserve the right to reject any returns that do not meet these conditions.
Scout's Return policy doesn't cover ordinary wear and tear or damage caused by improper use or accidents.
Please note, Scout does not cover shipping costs incurred to return goods for refund or exchange.
Returns Process
Step 1: Get the product in the post
Please include a print-out of your order receipt, or a note that clearly states the original order number and your email address. Returns can be sent to:
Scout
Attn: Returns Level 6
2-6 Gwynne Street
Cremorne
VIC 3121
Australia
Step 2: Let us know
Once in the post, please email hello@scout.store with the details of your refund or exchange request, including:
- Original order number
- Item to be returned / exchanged (with preferred alternative)
- Full name and postal address
Step 3: We'll confirm
A member of the Scout team will email you back to confirm the request has been received. Upon receipt, a returned item will be processed within 2-3 business days and the refund will show in your account within 5-10 business days.
Please note:
- Any returned item(s) are your property and remain your responsibility until they reach our team.
- All returns must be mailed in from your local post office (we do not accept direct returns to our office).
- Please allow some time for your item to reach our warehouse.
- Please hold onto your return tracking number so you can track your order and see when it reaches us.
How will I receive my refund payment?
All orders will be refunded to the original payment type.